Refund policy
Returns & Refunds
We want you to love your Evermere Lifestyle pieces. If something’s not right, here’s how returns work:
- Return window: Return requests must be submitted within 7 days of your delivery date.
- Condition: Items must be unworn, unwashed, with original tags attached and in their original packaging.
- How to start a return: Email us at [hello@evermerelifestyle.com] with your order number and reason for return. We’ll send you return instructions and an address within 1–2 business days.
- Processing time: Once we receive your return, please allow 5–7 business days for us to process your refund.
- Return shipping: Return shipping costs are the customer’s responsibility. If an item arrives damaged or defective, please contact us within 24 hours of delivery with photos of the item and packaging — once verified, we’ll provide a prepaid return label
- Non-returnable items: personalized products
- Exchanges: We’re currently unable to offer exchanges — if you’d like a different size or style, please return your original item for a refund and place a new order.
Questions about your return? Reach out to us anytime at
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.